

Almost one-third of IT-related expenditure from the UK education market is
generated by the tertiary or higher education sector. As a consequence of the
introduction of student tuition fees, higher education institutions are
increasingly competing for students. In a move to differentiate, they turn to
IT, which is seen as a means for improving the student experience. To be able
to do so, IT departments have started to undergo a cultural change and have
adopted a more customer-facing, service-oriented outlook. Economic pressures
are also forcing IT departments to reconsider their priorities and support the
growth of outsourcing as well as the deployment of SaaS-based offerings to
realise cost savings and improve efficiency.
Executive summary
In a nutshell
Ovum view
Recommendations for
vendors
Methodology
The make-up of the UK higher education
market
Definition of higher education
Market sizing
IT
expenditure
Public funding
Tuition fees
The evolving deployment
of IT in the UK higher education market
Significant changes are afoot in
the IT department
Increasing trend towards outsourcing
Increasing
competition may impede collaboration
More demanding consumers
Emerging role of IT as a differentiator
IT decision making is shifting
away from the IT department
A looming efficiency agenda will further
constrict IT budgets
Institutions are banding together to reduce IT costs
Vendors should strive to be trusted partners
The SIS and LMS are
vital solutions in higher education
It is still early days for open
source
Future trends
The need to do more with less
List of Tables
Table 1: The number of UK higher education
institutions
List of Figures
Figure 1:
Business objectives for IT investment of UK higher education institutions in
2008