IBM - IBM Tivoli Service Management Solutions

Abstract

Introduction

Corporate IT functions are being squeezed by a growing variety of business pressures and constraints, such as the enterprise-wide mandate to "deliver more with less," IT-specific drivers to demonstrate business value, and the need to maximize the availability of business-critical services. ITIL adoption and associated technology can help organizations to address these.

Features and benefits

• Closely aligned to the ITIL v3 best practice framework.
• Predictive problem resolution and automation capabilities can reduce support costs.
• The business service management (BSM) module provides business context to IT service delivery performance.
• The Maximo Asset Management product supports both IT and non-IT related assets for an enterprise-level approach.
• Powerful yet easy-to-use management dashboards and reporting with strong audit, governance, and accountability.

Highlights

IBM Tivoli Service Management Solutions is applicable to organizations within all verticals and of all sizes.IBM added IBM Tivoli Live - service manager, with software-as-a-service (SaaS)-delivered ITSM capabilities, to its ITSM portfolio at the end of 2010.Both IBM Tivoli Live - service manager and IBM Tivoli' s IT service management appliance are cost effective and easy-to-implement options for smaller organizations, or those wishing to start out on the journey toward effective ITSM

Your key questions answered

• IBM Tivoli Service Management Solutions should be considered by organizations seeking an enterprise-level ITSM-enabling tool.
• Both IBM Tivoli Live - service manager and IBM Tivoli' s IT service management appliance are appropriate for smaller organisations.
• IBM’s Maximo Asset Management is suitable for organizations seeking capabilities around converged enterprise and IT asset management.