Cloud Computing in IT Services: A Primer

Abstract

Cloud computing dominates discussions among enterprise IT customers as they look for better and more cost-effective ways to operate IT services. But there is still far too much hype for surrounding what constitutes a cloud and how this will evolve.

Table of Contents

• Executive summary
• In a nutshell
• Key messages
• Services providers refining value propositions around the cloud
• Management, orchestration, virtualization and security developing into points of differentiation
• Positioning cloud as an alternative delivery model
• Ongoing convergence of IT and telecoms accelerates in the cloud
• Some firms leveraging consulting and long-term customer relationships
• Outsourcers relying on expertise in running enterprise IT
• Telcos showcase how network expertise plays into cloud services
• Can vendors monetize clouds?
• Defining the cloud for the IT services market
• Customers attracted by potential benefits
• The cloud layers
• Key technologies
• IT services providers sail into the clouds
• Provider strategies share common traits
• Global consulting/systems integration firms
• Accenture
• Capgemini
• Global outsourcers
• IBM
• HP/EDS
• CSC
• Telecom/network providers
• AT&T
• Verizon Business

List of Figures

• Figure 1: The cloud computing market model