Methods and Practices: Warranty Spend in U.S. Manufacturing 2008

This IDC Manufacturing Insights report provides the latest warranty spending data for 2008 and offers recommendations for manufacturers looking to improve warranty performance. Additionally, guidance for IT vendors offering warranty solutions for manufacturers is offered.

"In light of current economic conditions, manufacturers across vertical segments should recognize that warranty-related expenses are an area where they are needlessly hemorrhaging resources. Steps can be taken to reduce warranty payouts, and in turn, resources allocated to warranty exposure can be redirected elsewhere within the enterprise," says Benjamin A. Friedman, research manager, Product Lifecycle Strategies at IDC Manufacturing Insights.

Table of Contents

IDC Manufacturing Insights Opinion

In This Report

Situation Overview

Future Outlook

Essential Guidance

• Guidance for Manufacturers

• Guidance for IT Vendors

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• Related Research

• Synopsis

Figure: U.S. Manufacturing Warranty Claims and Revenue Index, 1Q04-4Q08

Figure: U.S. Automotive Manufacturing Warranty Claims and Revenue Index, 1Q04-4Q08

Figure: U.S. Automotive OEMs Detail Warranty Claims Spending Share of Product Sales, 1Q04-4Q08

Figure: U.S. Aerospace and Defense Manufacturing Warranty Claims and Revenue Index, 1Q04-4Q08

Figure: U.S. Aerospace and Defense OEMs and Suppliers Warranty Claims and Revenue Index, 1Q04-4Q08

Figure: U.S. High-Tech Manufacturing Warranty Claims and Revenue Index, 1Q04-4Q08