Japan Business Service 2009-2013 Forecast and 2008 Review

Abstract

This IDC study, which is a translation of the Japanese report IDC #J9310101, explores situations and trends in the Japan business consulting market and the Japan key horizontal business process outsourcing market by submarket (HR, customer care, finance and accounting [F&A], and procurement). It analyzes the market situation in 2008, and provides forecasts up to 2013.

Amid the worsening economic environment, the number of contracts aimed at realizing offensive business management is decreasing and the pressure for lower service prices is increasing in the Japan business service market. On the other hand, the demand for business process outsourcing (BPO) services aimed at reducing companies' business costs is increasing. "Due to the rapid deterioration of the corporate performance, companies are more focused on short-term cost reduction instead of long-term business reforms. Service vendors should provide services that can produce short-term effects and present mid/long-term customer business reform plans in order to increase their presence as customers' business partners," analyzes Satoshi Matsumoto, research manager, IT services, IDC Japan.

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• Service Market Definitions
• Services
• Service Market Size
• Foundation Market
• Business Service Market Definitions
• Business Consulting Market Definitions
• Business Process Outsourcing Service Market Definitions
• Classification by Function
• Situation Overview
• Economic Outline
• Company Conditions in Japan
• Employment Situation based on Type
• Manpower Conditions
• Corporate Service Trends
• Japan Business Consulting Market Overview
• Japan BPO Service Market Overview
• Future Outlook
• Forecast and Assumptions
• Japan Business Service Market Trends by Segment
• Japan Business Consulting Market
• Japan BPO Service Market
• Japan HR BPO Services
• Japan Customer Care BPO Services
• Japan F&A BPO Services
• Japan Procurement BPO Services
• Market Context
• Essential Guidance
• Learn More
• Related Research
• BPO Service Market Definitions by Key Horizontal Business Functions
• Human Resource BPO Services (HR-Related Operations)
• Customer Care BPO Services
• Finance and Accounting BPO Services
• Procurement BPO Services
• Synopsis
• Table: IDC Service Foundation Market Map
• Table: Japan Changes in Main Economic Indicators, 2002–2008
• Table: Japan Changes in Number of Employees by Type, 2002–2008
• Table: Japan Business Service Revenue, FY04–FY08
• Table: Japan Corporate Service Price Index, 2003–2008
• Table: Key Forecast Assumptions for Japan Business Service Market, 2009–2013
• Table: Japan Business Service Market Forecast by Segment, 2007–2013
• Table: Japan BPO Service Market Forecast Comparison by Segment, April 2009 and October 2008, 2005–2013
• Figure: IDC Business Service Market Definitions
• Figure: Corporate Revenue, Labor Costs, Sales Management Costs, Current Profits, 2002–2008
• Figure: Japan Employment Situation by Style, February 2003–February 2009
• Figure: Japan Employment Situation by Type, February 2003–February 2009
• Figure: Japan Business Consulting Market Forecast, 2008–2013
• Figure: Japan BPO Service Market Forecast, 2008–2013
• Figure: Japan BPO Service Market Forecast by Segment, 2008–2013
• Figure: Japan HR BPO Service Market Forecast, 2008–2013
• Figure: Japan Customer Care BPO Service Market Forecast, 2008–2013
• Figure: Japan F&A BPO Service Market Forecast, 2008–2013
• Figure: Japan Procurement BPO Service Market Forecast, 2008–013
• Figure: Japan BPO Service Market Growth Forecast Comparison by Segment, April 2009 and October 2008, 2005–2013