First Data Relies on Best-of-Breed Offering

Abstract

This IDC Buyer Case Study discusses the results of an interview with First Data, one of the world' s leading providers of electronic commerce and payment solutions for merchants, financial institutions, and card issuers. In 2008, the company' s revenue was $8.8 billion, and the global organization has operations in 36 countries which serve over 5.3 million merchant locations and more than 2,000 card issuers and their customers. This Buyer Case Study examines how First Data has implemented identity and access management technologies, specifically password management and user provisioning, to strengthen security and achieve compliance.

Table of Contents

• IDC Opinion
• In This Buyer Case Study
• Situation Overview
• Organization Overview
• Challenges and Solution
• Challenges
• Solutions
• Self-Service Password Management
• User Provisioning
• Results
• Essential Guidance
• Learn More
• Related Research