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Business Report
A Business Process Outsourcing Success Story: The Case of Unilever and Capgemini
- Published by: IDC
- Published: January, 2010
- Format : PDF / Pages: 7
- Delivery: E-Mail within 1-2 business days
- Product ID: 113196
Description
Abstract
This IDC Buyer Case Study shows how a consumer goods company leveraged business process outsourcing (BPO) to streamline its processes across geographies in Asia/Pacific and Africa, the Middle East, and Turkey. This study also provides insight into the decision-making criteria, the benefits of the solution, and the challenges faced in implementing BPO solutions in Asia/Pacific.
Table of Contents
Table of Contents
- IDC Opinion
- In This Buyer Case Study
- Situation Overview
- Organization Overview
- The End-User Customer
- The Vendor
- Background
- Challenges and Solution
- Results
- Essential Guidance
- Learn More
- Related Research
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