World-class Change Management

Abstract

World-class Change Management, Business Intelligence's latest report, outlines the new rules for managing in an era of continuous change. Making change happen in today's environment involves mastering co-operation, collaboration, transparency and behavioural change among other disciplines - this Report shows you how to integrate these elements into your change practices.

World-class Change Management will help you to stay on top of change by showing you how to:

• Build resilience into your organisation
• Focus on critical issues and avoid energy dissipation
• Anticipate opportunities to become more competitive
• Create an agile organisation and responsive culture
• Manage in a climate of uncertainty.

By applying the knowledge in this Report - captured in case studies, expert advice, action points and checklists - you will be able to master this key strategic capability and ride the wave of continuous change.

The Report examines in detail how change can be successfully brought about in situations including corporate turnarounds, transformation programmes, mergers and acquisitions, performance improvement initiatives, process re-engineering and many other contexts. Above all, it demonstrates how companies can develop the corporate capability to become more agile, creative and innovative by creating a culture and conditions in the face of uncertainty and unpredictable events.

The Roadmap to Successful Change - exclusive to this report

Invaluable lessons captured through research for this report have been summarized in a Roadmap that you can use to plan your change programmes. It breaks down the process into eight phases that you can follow to develop your own plans.

The Roadmap is based on the principles of successful change initiatives and will help you to achieve the all-important balance between effective change leadership and organisational practices and capabilities that deliver results.

• Develop a comprehensive approach to planning change and check that all the success factors are in place
• Nurture the change leadership skills that underpin success and spot the weaknesses that lead to failure
• Ensure that your plan embodies the eight core best practices of successful change management
• Check that your organisation possesses the essential capabilities for managing the change process
• Assess your progress throughout the process to keep on track
• Spot the danger signs at critical points in your change programmes.

In an era of continuous change, the Roadmap and accompanying competencies that your organisation meets the demands for resilience and adaptability.

Key questions answered

Be prepared for every twist and turn of the change process and resolve the inevitable problems when they crop up.

Find answers to the most important questions about managing change in today's business environment:

• What kinds of leadership skills are needed in an era of continuous change?
• How can we minimise the impact of unexpected events on our organisation?
• What is the most effective way of bringing about behavioural change?
• How should we balance strategic control with corporate agility?
• What qualities do effective change managers possess and how can they be developed?
• How can resistance be overcome?
• How should change management be integrated into performance improvement programmes?
• What role can external consultants play in facilitating change?
• How can we prioritise initiatives that have maximum effect for minimum effort?
• How should change management responsibilities be distributed through the organisation?
• How can we assess the success of our change programme?
• If there's no end to change, how can we set strategic goals?
• What is resilience and how do you acquire it?
• What are the biggest obstacles to change and how can they be overcome?
• What kind of people should we recruit to weather the storm of change?
• How should working practices and processes be adapted?
• How can we rescue change projects that drift off course?
• How can we avoid cynicism and initiative fatigue?
• What roles do communities of practice and knowledge-sharing play?
• How can we create the corporate culture supports change most effectively?

And you will find much more than answers to these 20 leading questions. World-class Change Management looks at all aspects of change management and describes the business tools, techniques and methods that make the job more manageable.

Inspire your thinking

Inspire your thinking with new ideas

You will find plenty of inspiration in World-Class Change Management to ensure you are never short of smart ideas. Interviews with leading experts - plus summaries of the latest and best thinking - give you access to a wealth of proven ideas. Benefit from the advice of authorities such as Professor Lynda Gratton of London Business School and transformation leaders including Tom Glocer, Reuters' CEO, to gain a well-informed view of what makes change work.

Turn change management into a strategic capability

Managing change is complex. But by using the report's Change Roadmap you can make sure that you take into account all the issues. It will help you to stay on track - put the right processes, practices and measures in place for all phases of the programme.

Based on best practices identified through the research for this report, the Change Roadmap provides a powerful tool for planning and implementing change. Use it to identify potential problems and troubleshoot your way through difficulties when they arise.

The change-enabled company

Find out whether your organisation is up for the challenge of continuous change. Use the Effective Change Model, based on lessons distilled from corporate best practice, to assess your current leadership and organisational change capabilities. Follow the eight key milestones, from anticipating new events to strategy adjustment, to ensure your plans include all the elements of successful programmes.

How to be a change victor not a victim

Over two-thirds of change initiatives fail, wholly or partially, to meet their goals. World-Class Change Management will tell you how to avoid common mistakes such as:

• Failing to align leadership and change capabilities
• Ignoring the power of informal networks in the organisation
• Underestimating the corporate energy needed to generate change
• Neglecting to review and adjust plans in the light of fresh events
• Overlooking the importance of buy-in and collaboration.

Table of Contents

Chapter 1: The New Change Agenda Defined

• Executive Summary
• The End of Normality
• Change Management:A practice in transition
• Creating the Right Conditions for Change
• Managing Uncertainty
• Redefining Leadership to Lead the New Change Agenda
• Dealing with Continuous and Self-reinforcing Change
• The Complex Psychology of Turnarounds
• Change Management for the Third Millennium
• Geared Up for Change
• Action Points
• Case Study:Outokumpu

Chapter 2: Change Management Tools and Techniques

• Executive Summary
• What Triggers Change
• Corporate re-structuring
• Case Report:Reuters
• Relocation
• Case Report:British Airways
• Performance improvement
• Case Report:Allied Irish Bank
• Mergers or alliances
• Case Report:Time Warner AOL
• Conclusion:Getting the balance right

Chapter 3: Building a Resilient Organisation

• Executive Summary
• Transparency
• Case Report:Abitibi-Consolidated
• Engagement
• Case Report:British Airways
• Networks:Getting below the surface
• Disruptive Deviancy
• Case Report:Genentech
• Creating a Collaborative Culture
• Case Report:Aisin Seiki
• Self-generating Transformation & the Move to a Bottom-up Approach
• Case Report:Goldman Sachs
• Action Points

Chapter 4: Setting Milestones and Measures of Success

• Executive Summary
• Introduction:Examining the problem
• Change and crisis
• Four steps to turning around workplace morale
• Dealing with a decline in innovation and creativity
• The importance of recognition and rewards
• Case Report:Time Warner AOL
• Implementing the Solution
• Action Points

Chapter 5: Change Know-how and Personal Capabilities

• Executive Summary
• Teaching Change Management
• Externally-delivered Programmes
• Case report:The Childrens Mutual
• Uncovering hidden talent
• Internally-delivered Programmes
• Case Report:Reuters
• Conclusion
• Case Study:Deutsche Bank

Chapter 6: Effective Change Leadership

• Executive Summary
• Key Change Management Roles
• Generating Engagement and Commitment
• Imposing Focus and Clarity
• How Leaders Combine Roles That Foster Innovation
• Setting the Right Milestones
• Managing the Pace of Change
• Case Study:Phyllis Shelton - NHS Change Architect
• Case Study:Moet Hennesy Diageo

Chapter 7: A Roadmap for Managing Continuous Change

• Introduction
• The Pathway to Effective Change Management
• The Inter-dependence of the Right Leadership
• Effective Change Management
• Ineffective Change Management